Purchase & Returns

We want the purchase and returns process to be clear before you order. Please review the key points below and contact us promptly if you need help.

★3-Day ReturnsFor eligible unused products

★Refund SupportUp to 7 business days after approval

★Damage AssistancePhoto-based claim review

Check your order confirmation

After placing an order, review the product, quantity, colour, delivery address and contact details shown in your confirmation. If something is incorrect, contact us as soon as possible.

Order changes and cancellations

Cancellation or modification requests may be considered within 24 hours of placing the order, provided the order has not already been dispatched. Once a shipment is in transit, changes may not be possible.

3-day return window

Eligible return requests must be raised within 3 days of delivery. To qualify, the product should be unused, in the same condition in which it was received, and kept with its original packaging. Please keep your order ID or invoice available.

How to request a return

Contact our support team with your order details and reason for the return.
Where required, obtain the return authorization details provided by our team.
Pack the product securely in its original packaging and follow the return instructions shared with you.

Return shipping is normally the customer's responsibility unless the product was received damaged, defective or incorrect.

Damaged, defective or incorrect products

Please contact us immediately after delivery if the product is damaged, defective or different from what you ordered. To help us verify the issue quickly, share clear photographs of the packaging/unpacking and at least two photographs showing the problem from different angles.

Refunds

Returned products are inspected after receipt. Once a return is approved, the refund is issued to the original payment method. Depending on the payment provider or bank, it may take up to 7 business days for the amount to appear in your account.

Exchanges

Direct exchanges are currently not offered. If you would like a different model or colour, an eligible product can be returned for a refund and a new order can be placed separately.

Items that may not be returnable

Customized or personalized products are not eligible for return unless they arrive damaged, defective or incorrect. Any additional product-specific eligibility will be shown on the relevant product page.